MetLife HACK4JOB - IT Infrastructure Engineering Challenge - Kuala Lumpur
- Join the #Hack4Job 2026 Hackathon on January 31, 2026, to pursue a rewarding tech career with MetLife.
- Register by January 19, 11:59pm. MYT
Join us for MetLife Hack4Job, an exciting platform where innovation meets opportunity! This challenge is designed for curious and talented infrastructure engineers who want to push their limits and showcase their technical expertise.
By participating, you'll tackle complex scenarios, demonstrate your skills in automation, cloud, and security, and gain visibility among industry leaders. It's more than a competitionit's your chance to learn, grow, and make an impact. Are you ready to test yourself and build for tomorrow
Job Role: End User Technology Engineer
The End User Technology Engineer is responsible for delivering, supporting, and optimizing end-user computing environments across MetLife. This includes desktops, laptops, mobile devices, collaboration platforms (with a strong focus on Microsoft 365/O365), meeting room technologies, and monitoring solutions. The role ensures employees have reliable, secure, and productive technology experiences, supporting both day-to-day operations and strategic transformation initiatives.
Key Responsibilities
Modern Device, Endpoint & Mobility Management:
- Configure, deploy, and support end-user devices (desktops, laptops, tablets, smartphones) using modern management tools (e.g., Microsoft Intune, SCCM, JAMF, EMM).
- Manage mobile device enrollment, security policies, and application deployment.
- Oversee device onboarding, imaging, asset tracking, and lifecycle management.
Software Delivery, Testing & Deployment:
- Package, test, and deploy software applications and updates using automated delivery platforms.
- Coordinate pilot testing, user acceptance, and phased rollouts to ensure minimal disruption.
- Monitor software deployment success, troubleshoot failures, and document solutions for continuous improvement.
Collaboration & Productivity Technologies (O365):
- Support, administer, and optimize Microsoft 365/O365 services (Teams, Outlook, OneDrive, SharePoint, Exchange Online, etc.).
- Troubleshoot and resolve issues with O365 applications and integrations across devices.
- Enable secure access and seamless user experiences for collaboration and productivity tools.
Meeting Room & Audio/Visual Technologies:
- Set up, maintain, and support meeting room technologies (AV equipment, conferencing systems, smart boards).
- Proactively test and monitor readiness of meeting spaces and provide timely support during events.
- Coordinate with vendors and internal teams for upgrades and incident resolution.
Monitoring & Incident Response:
- Monitor endpoint health, system performance, and user experience using enterprise tools.
- Respond to incidents, diagnose and resolve hardware, software, network, O365, and mobility issues.
- Document solutions and contribute to knowledge bases for continuous improvement.
Technical Leadership & Team Collaboration:
- (Senior Level) Mentor junior engineers, provide technical guidance, and lead small project teams.
- Collaborate with cross-functional teams to deliver technology solutions and drive process improvements.
- Participate in technology evaluations, pilots, and rollouts of new end-user, O365, and mobility solutions.
Qualifications & Skills
Experience:
- Engineer: 25 years relevant experience.
- Senior: 5+ years with demonstrated technical and/or team leadership.
Skills:
- Proficiency in Windows, macOS, and mobile OS; modern endpoint and mobility management tools (Intune, SCCM, JAMF, EMM).
- Strong experience in automation, software packaging, automated deployment, and testing methodologies.
- Deep expertise in Microsoft 365/O365 administration and troubleshooting.
- Experience with collaboration platforms, AV/meeting room technologies, and monitoring tools.
- Excellent troubleshooting, customer service, and communication skills.
- (Senior Level) Ability to lead, mentor, and manage technical teams.
Preferred Certifications:
- Microsoft 365/O365, Apple, or AV/Collaboration/Mobility platform certifications are a plus.
- ITIL v4
Language:
- Business proficiency in English.
- Proficiency in Japanese will be an added bonus
The application for this hackathon is open to individuals from all countries. The job opportunities are based in Kuala Lumpur, Malaysia.
Ready to innovate and showcase your skills Join the MetLife Hack4Job event todayclickApplyand secure your spot!
