Engagement Manager

Capillary Technologies is a global SaaS leader transforming the way brands build customer relationships. With cutting-edge AI and cloud-based solutions, we help over 400+ marquee brands across 30+ countries unlock growth through intelligent loyalty programs, personalized engagement, and real-time insights.

From fashion to fuel, retail to restaurants – our scalable, omnichannel platform ensures customer delight at every touchpoint. Trusted by brands like Tata, Domino's, PUMA, Al-Futtaim, Shell, and many more, we're redefining how loyalty drives business.

The single POC responsible for driving the overall engagement from

Capillary, and ensuring that the business objectives from CRM & Loyalty are met for the brands.

The key responsibilities of a Engagement Manager include but are not limited to:

• Identify, action and/or provide advice on how to improve business input metrics such as NPS that drive growth and improve end customer experience.
• Initiate and prioritize projects, track business development, cross-sell, and up-sell
• Engage closely with the account management, and implementation team to help determine the best technical implementation methods and reasonable execution schedules.
• Analyzes business data, financial information, and commercial needs of clients to evaluate business opportunities to reach cost-effective business solutions.
• Excellent cross functional team management and interpersonal communication skills enabling effective interaction with people at all organizational levels
• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
• Relationship Development: building and cultivating relationships customers, and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
• Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business
• decisions.
• Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple customers and priorities across teams in a fast-paced, deadline-driven environment.
• Proactively shapes and iterates on the plan for the year, and suggests changes/improvements to the Brand teams on a periodic basis
• Drives all cadences (monthly CRM/operations review, QBR, etc.)
• Should have in depth knowledge of MS-office (word, excel, PPT) and able to present to CXO level in the organization

Requirements:-

• Bachelor's degree or MBA.
• Communication and presentation skills
• Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired an ambiguity is the norm.
• Territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value delivery, services/partner engagement, opportunity management, and negotiation

Disclaimer:

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.