Engineer, Infrastructure Operations

Responsibilities

• Project manage and lead a program for efficient site survey and deployment of SPTel's dark fibre from MDF to the non-residential premises.
• Lead the patching and SFP installation activities end to end. Perform pre- and post-installation verification of patching and SFP works to ensure accurate system updates. And update any changes of the Single Line Diagram (SLD) to Planner.
• To conduct daily roll call meeting and weekly contractor meeting.
• Conduct monthly site inspections and infrastructure spot checks to ensure compliance with operational, safety, and quality standards. Review the SOP to drive towards operation improvement. Example: commercial building and substations with SPTEL's infrastructure.
• Track and ensure 100% compliance to claim approving processes and WO/PO closure on time.
• Manage conflict resolution with regards to payment, access and installation.
• To track and report all operation activities (provisioning, patching, diversion, trouble ticket etc) using MS planner tool.
• Oversee the island wide diversion/new projects and schedule by in house contractors. Ensure agency's application is prioritized with no delay.
• Review, verify, and approve contractor's claim submission in accordance with project requirements and contractual obligations.
• Support service restoration and recovery efforts during major incidents, service disruptions, and network outages.
• Schedule standby and after-office-hours support, including handling trouble tickets and supporting pre- and post-diversion activities.
• Carry out any other ad hoc duties and responsibilities assigned by management from time to time.

Requirements

• Degree or Diploma in Telecommunications, Computer Engineering, Civil Engineering, or IT-related technical field.
• At least 3 years of hands-on experience in passive infrastructure operations, inside plant (ISP), or outside plant (OSP) environments.
• Strong working knowledge of outside plant infrastructure (telecom ducts, manholes, fiber splicing, and optical distribution setups) and fibre infrastructure such underground cable, in-building cable and various fibre topology.
• Familiar with site acquisition and deployment of in-building telco's facilities and assets.
• Able to negotiate and work with clients and strong project management skills.
• Ability to handle project cost tracking, negotiate contractor claims, and manage conflict resolution smoothly.
• Strong in analysis of fibre test report include operating OTDR and power meter.
• Experience working in a Geographic Information System (GIS) environment will be advantageous. Ability to understand plant map.
• Strong analytical and problem-solving skills with the ability to assess operational issues and recommend effective solutions.
• Able to work independently as well as collaboratively with contractors, building management teams, and developers.
• Self-motivated, customer-focused, and capable of performing effectively in a fast-paced, high-pressure environment, particularly during emergency restoration of telecommunications services.
• Applicants with class 3 driving license will have an added advantage