Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.
Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.
Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
Keep current with any updates in service policies, operational procedures, and customer service best practices.
Requirements
Job Requirements
Possess at least SPM and above. Fresh graduate is welcome to apply.
Fluency in reading and writing in English is a must
24 Hours rotational shift (9 Hours including 1 hour break)
6 Workdays and 1 Rotational Off day including working on weekend and public holidays.
Passionate on customer experience related tasks
Able to work in a fast-paced environment.
Strong ability to multitask, prioritize and manage time effectively.
You are required to work on site at Medini 7 Office
Available to start work on 2ndOctober 2024
Job Benefits
Salary Package: RM2100 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
