Key Responsibilities
Strategic Account Development & Management
- Acquire and develop enterprise-level clients from scratch, including:
- Multi-outlet restaurant chains
- Established F&B groups
- Large food court operators
- Own the full customer lifecycle, from initial engagement to long-term account growth
- Build and maintain strong relationships with C-level and senior stakeholders
- Develop and execute annual account plans covering revenue targets, solution roadmap, and expansion opportunities
Complex & Consultative Sales
- Lead complex enterprise sales cycles involving:
- Multi-location rollouts
- System integrations
- Custom development
- Long-term service and support agreements
- Coordinate internal stakeholders (pre-sales, product, legal, implementation) to deliver tailored enterprise proposals
- Lead commercial negotiations and contract closure
- Proactively identify upsell, cross-sell, and expansion opportunities based on client needs and industry trends
Customer Success & Retention
- Work closely with Project Delivery and Customer Success teams to ensure:
- Smooth implementation
- Expected business outcomes are achieved
- Conduct regular account reviews and customer health checks
- Address risks early to ensure high satisfaction, retention, and renewal rates
- Convert successful enterprise accounts into benchmark case studies for marketing and industry reference
Requirements
- Minimum 610 years experience in B2B enterprise software or solution sales
- At least 3 years focused on key account management or complex enterprise sales
- Proven success selling to F&B chains, retail groups, or hospitality enterprises
- Strong understanding of enterprise buying processes and multi-stakeholder sales
- Existing network of enterprise decision-makers in Malaysia's F&B or related industries
- Excellent communication and presentation skills in English and Mandarin (Malay proficiency is a strong advantage)
- Strategic, customer-centric, resilient, and results-driven
Why Join Us
- High-value enterprise deals with long-term account ownership
- Direct access to senior decision-makers in leading F&B groups
- Opportunity to shape large-scale digital transformation projects
- Fast-growing SaaS & F&B technology company with regional exposure
