About Club Med
Inventor of the all-inclusive holiday's concept 74 years ago, Club Med is present in 40 countries with 80 resorts worldwide. Thanks to the professionalism & constant friendly availability of its unique 20,000 GOs of 100 different nationalities, Club Med is today the only worldwide brand that offers all-inclusive premium and multicultural vacations for families and couples.
Responsibilities and Tasks:
- Contributes to shaping & implementing the ESAP global roadmap strategy (CSR, Product & Services, In resort sales experiences) and budget.
- Lead the construction of a consolidated roadmap for EHS, CSR, Product & Services, Ires, associated with Opex Capex budget, 3 years plan
- Manage Internal communication of product developments and updates for marketing teams at global level (including P&S teams based in Lyon)
- Ensure coordination between operational and commercial teams, with a focus on continuous improvement & accuracy of product-related information (CSR, P&S, In resort sales)
- Promote a shared product culture and facilitate onboarding of all stakeholders, particularly resort teams, to key product priorities.
Main Tasks and Missions:
- Contributes to frame & write the business plan and budget alongside VP Operations & Product ESAP
- Monitor monthly the advancement of roadmap execution by all teams involved
- Ensure product consistency across the BU's ESAP (sales markets, resorts)
- Produce contents to communicate efficiently to all stakeholders, ensure complementarity of channels (including shareholders).
- Ensure best practices sharing with others Bu's
- Implement continuous improvement of product information flows between marketing / sales teams, P&S and resorts teams thanks to optimized processes & tools
- Support commercial countries with ad hoc requests.
- Manage internal communication of product innovations and updates.
- Contribute to animate the ESAP Operations & Product community with tangible deliverables such as redaction of newsletters, contents production for seminars
- Ensure product consistency across the BU's ESAP (sales markets, resorts)
- Drive guest experience improvements through regular analysis of feedback (e.g., GM Feedback, semantic analysis, Factorial analysis, Sales Feedback, claim management analysis)
- Coordinate quality monitoring initiatives (reports) and ensure follow-up actions are implemented by all departments (P&S, CSR, ESH, IRES remaining accountable of their results)
Requirements:
- Degree or Master in Hospitality Management/Business Administration or equivalent
- Minimum 5 years of experience in Hospitality industry or in an upscale environment
- Proven experience in project management
- Excellent command of PowerPoint & strong proficiency in Microsoft Office (Excel, Word)
- Comfortable working with data and numbers
- Demonstrated leadership and drive
- Excellent writing skills in French and English
- High level of rigor and organizational skills
- Business-oriented mindset & strong analytical capabilities
- Autonomous and proactive approach to work
- Versatile and able to manage multiple priorities
