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Operations
- Function as the back-up CSOM as and when required and carry out all responsibilities applicable to the CSOM role.
- Execute the comprehensive roles and responsibilities, including supervisory functions, of Savings/Fixed
- Deposit/Current Account officer.
- Execute the comprehensive roles and responsibilities, including supervisory functions, of Remittance Officer/ GL
- Officer /Chief Cashier/ SDB Officer / After Sales Service Officer / Inventory management.
- Execute the SST custodian duties as and when required including weekends/public holidays.
- Maintain and exercise control over assigned keys and combination including updating of registers.
- As Chief Cashier, accountable for overall branch cash holding and end of day cash balancing.
- Override/authorize over the counter transactions based on limits assigned by the Bank.
- Perform a range of account reviews including but not limited to EDD, ODD, TDD, CDD etc.
- Perform checking of assigned reports for review and error identification.
- Execute branch RCSA based on monthly modules rolled out as a component of operational risk management.
- Extend thorough support and assistance to BM/CSOM during On-site/Thematic audits, FCC, BORM and other reviews.
- Process transactions for the branch as and when required in a timely and accurate manner.
- Comply with Bank's internal SOPs as well as statutory & regulatory compliance.
Sales & Service
- Participate in sales activities (including weekends) to conduct road shows, open houses, product promotion events and account opening.
- Fulfill cross-selling targets for specific products and ensure KRA is met. To this end, follow up on leads provided to the branch for cross selling purposes.
- Provide superior service to branch customers to ensure satisfactory CSAT and Mystery Shopping score. Perform the Service Champion/Navigator role as applicable.
- Migrate counter transactions and assist customers to sign-up for HL Connect/ HL Connect First / HL Mobile App.
Other Responsibilities
- Comply with the Bank's Code of Conduct & Ethics
- Support and assist branch housekeeping activities.
- Perform First Aiders functions as part of OSH expectation.
