Executive - Business Channels (Operations & Customer Service)

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Key Responsibilities and Accountabilities

Sales & Service

• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results

• Carry clear targets for specific products - CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops

• Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling

• Assist in calling up customers for service / sales interactions

Operations

• Carry out Branch RCSA through sample checking and effective rectification as applicable

• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner

• Over-ride transactions as per Bank defined transaction limits

• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)

• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation

• Observe and comply with the Bank's Code of Conduct & Ethics

Other Responsibilities

• Maintain confidentiality of customers and Bank's information in a responsible manner

• Keep a clean, organized work area and maintain a professional appearance

• Attend all trainings as applicable including e-learning/Workday

• Filing of reports.

• Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc

• Carry out other duties as assigned periodically.

Requirements

Education/Qualification

• Malaysian citizen

• Fresh graduates or candidates with relevant work experience are welcome to apply

Experience

• Related working experience in financial institution or related field

• Possess customer interaction / cash handling / transaction processing / sales experience

Special Skills

• Basic banking knowledge

• High level of integrity and accountability

• Excellent service mindset and communication skills and cross selling skills

• Professional appearance and courtesy

Certification/Licensing Requirements (optional)

• FIMM / UT license

• PCE & TBE license