Executive - Business Channels (Operations & Customer Service)

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The Business Channel Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank's products and services to customers and be responsible for high levels of Customer service and seamless transactions.

Sales & Service

• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results

• Carry clear targets for specific products - CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops

• Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling

• Assist in calling up customers for service / sales interactions

Operations

• Carry out Branch RCSA through sample checking and effective rectification as applicable

• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner

• Over-ride transactions as per Bank defined transaction limits

• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)

• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation

• Observe and comply with the Bank's Code of Conduct & Ethics

Other Responsibilities

• Maintain confidentiality of customers and Bank's information in a responsible manner

• Keep a clean, organized work area and maintain a professional appearance

• Attend all trainings as applicable including e-learning/Workday

• Filing of reports.

• Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc

• Carry out other duties as assigned periodically.