Job Responsibilities:
- Handling all day-to-day Air/ Ocean import shipments from booking, documentation, transportation, custom brokerage till invoicing & completion of shipment files.
- Providing expert advice to clients regarding logistic processes, documentation, or any other shipping questions which may arise.
- Maintain high quality service and ensure all data, details are accurate inserted into system and to internal/ external customer.
- Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties, stakeholders.
- Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers (when necessary);
- Propose alternative solution, make recommendations regarding transportation, routing, carrier selection and assist to meet customer requirements;
- Preparing for the processing of Air/ Ocean import declarations, including the required electronic export information, responsible to update respective clients on the clearance progress;
- Arranging transportation, pick up of cargo from and to exact location; Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement; monitoring to ensure a vendor picks up the cargo or delivers cargo.
- Operating according to our Standard Operation Procedures; as well Compliance to customer SOPs;
- Preparing and/or sending advance notifications of shipments or other documents to agents, shippers or consignees as required;
- Tracking shipments and sending regular status reports to clients; Communicating the shipping status to customers;
- Engage GSC services and fully utilize, report any error in GSC BP Portal system;
- Ensure Billing Task Assign performing on time, COD Payment, COD Collection monitoring;
- Manage vendor performance, recording service failure in monthly vendor management performance report.
We are expecting the incumbent to meet these requirements:
- Minimum Bachelor's Degree in any field.
- With 2-3 years experience in freight forwarding industry especially in Air Freight / Ocean Freight Import.
- Excellent time management skills and the ability to prioritize work.
- Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
- Able to work in a fast pace and challenging environment.
- Candidate to ensure efficient and high-quality customer service across all channels while driving continuous process improvements and operational excellence.
- Candidate must be able to analyze operational data, trends, and customer feedback to identify areas for improvement and optimize processes.
- Proficiency in Microsoft Office (Word, Excel & PowerPoint, using customs portal for submission & approval status)
- This position is located in USJ, Selangor.
