Executive, Content Monitoring

Job Summary

Monitor, assess, interpret and analyse content-specific data and probe it to spot trends, extract information, create risk forecasting, and report content analytics to management of functions, in order to assist the stakeholders in making better-informed operational or policy decisions.

Job Responsibilities:

1. Monitor, analyse and identify content on any new media platforms that may or have violated the written laws of Malaysia and flag for action in timely manner.

2. Action for offences case

Need to refer Team Lead for direction on action/plan to be taken before bring-up to Director.

Identification of element of violations on identified new media content.

Develop recommendation on further course of action based on analysis and assessment.

Action to be taken such as content removal, blocking/ suspension, first information report (FIR) and other action where needed.

Prepare analysis, assessment, and report/memo/paper for escalation to other internal department and MCMC management.

Prepare pre-profiling

Assist complaint assessment beyond office hours.

3. Recognise trends and patterns and escalate issues.

4. Produce and manage statistical data relating to new media in Malaysia, as and when assigned by the management.

5. To generate of articles for the sebenarya.myportal, portal database backup, maintenance, and update to ensure smooth running.

6. Build clear documentation around ad hoc analyses, methodology, and data definitions for raw and munged data.

7. Coordinate with respective law enforcement agencies (LEAs) and Ministries on anticipatory management and prevention of harmful content, including issuing alerts, referrals, FIR and content takedown/escalation.

8. Implement content monitoring activities, as well as monitoring of key events and occurrences, to ensure high level of organizational awareness, speed reaction rate.

9. Proactively identify for currently undetected misuse or abuse by leveraging internal data, open-source intelligence and third party private intelligence.

10. Review of sensitive content sometimes involving graphics and disturbing subject matter.

11. Gather, analyse and utilise relevant data to anticipate on virality and potential backlash of any content to national security and public order, in ensuring action to refer or escalate cases to other department or other LEAs if necessary, as well as to develop ways to improve overall user experience.

12. Making complicated content moderation decisions including escalations to respective web portal or blog admins, for action.

13. Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community.

14. Use internal/external tools to review and flag user generated content (UGC) on the platform.

15. Mitigate within reasonable definitions any fraud, scams, or otherwise illegal activity occurring on UGC platforms.

16. Including but not limited to the above accountabilities/ key accountabilities.

Qualification & Work Experience

1. Bachelor's Degree in Communication, Computer Science, Information Technology, Law, or other related qualification from a recognized university.

2. 2-5 years working experience, with strong knowledge in technology and new media, as well sound understandings of legal and regulatory frameworks.

Technical Competencies/Skills

Emerging technology synthesis

Microsoft Office

In-depth understanding of metrics and reporting, including the introduction of new data points and methods for measuring social sentiment.

Analytical reporting skills

Technical writing skills

Understanding of enforcement and compliance requirements

Internet, open source, and web intelligence-gathering skills.

Behavioral Competencies/Skills

Quick learner and adaptable to learn new processes, concepts, and skills

Results-oriented, self-directed, and inquisitive

Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard

Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities

Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team oriented environment

Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.

Candidate must be willing to work in Cyberjaya and Malaysian citizen.