Executive - Contract Logistics/SCM, Customer Service

Introduction

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. ... Read more

Responsibilities

• Check the status of material requirements from customers and arrange shipment pick-up from hub to customer
• Prepare and generate daily and weekly inventory reports for customers
• Ensure daily receiving system updates within the goal set (KPI) by the customer
• Ensure daily delivery performance within the goal set (KPI) by the customer
• Counter-check the receiving/outgoing documents information against the physical receipt by operations
• Notify customers or suppliers of shipment discrepancies (e.g., damage, physical short incoming, P/O number discrepancy, late delivery, etc.) via email and follow up by phone
• Attend to customers or suppliers shipment inquiries and coordinate with relevant parties when necessary
• Coordinate with customers on urgent/exception pulls and work with the operations team to deliver goods timely
• Ensure daily/weekly data collection to update KPI and send the KPI to customers and internal SCHENKER Management on a weekly and monthly basis
• Attend any required weekly/monthly meetings with customers/related parties
• Respond to customer or related parties emails promptly
  
  

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Qualifications

• Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry
• Basic Degree holder
• Degree in Logistics or Supply Chain is an advantage
• Certification in Basic Supervision
• Able to speak and write in English
• Able to speak and write in Mandarin for CS dealing with customers in Mandarin-speaking countries
• Computer literate
• Must be open to working in the warehouse occasionally
  
  

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