Introduction
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsibilities
Job Overview:
- Responsible for the overall maintenance of customs matters standard operating procedures and monitoring customs stock card coordinators to ensure compliance with SOPs.
- Validate and counter-check documents such as Custom Lot Number, HAWB number, Inbound Documents, Value, Date, Time, CDS number, and Inventory Quantity.
- Ensure Custom Stock Card details are uploaded into the Intel Portal System by the Inbound team.
- Provide solutions for any issues encountered during stock card uploads in the system.
- Support staff in daily activities to meet customer expectations.
- Recruit, train, and develop coordinators to improve efficiency in Stock Card Management, productivity, and cost control.
- Ensure compliance with processes to achieve warehouse inventory accuracy and integrity.
- Ensure compliance with customs documentation and record-keeping requirements.
- Ensure compliance with all internal and external processes.
- Drive improvements in corrective and preventive actions for identified issues.
- Ensure timely reports are sent to internal and external customers as required.
- Plan and organize sufficient daily resources for operational efficiency.
- Regularly consult with the Reporting Manager on overall performance and planning.
- Accept any job responsibilities assigned by management from time to time.
Job Responsibilities:
- Coordinate with customers, external parties, and the Customs Department.
- Manage a group of Stock Card Coordinators.
- Maintain accurate record-keeping for all Stock Card management and ensure security at all times.
- Guide and advise coordinators on actions to be taken.
- Support customers ad-hoc requests or any activities within the Stock Card Management scope of work.
- Ensure all customs documentation and records are up to date and comply with customs requirements and procedures.
- Ensure the customer service team provides necessary information as agreed upon to customers.
- Resolve Stock Card issues with internal teams, customs, external parties, and customers.
- Ensure warehouse and customer service teams comply with SCHENKER company policies, procedures, work ethics, SOPs, and operational guidelines.
- Drive continuous improvement and troubleshooting for corrective and preventive actions, and prepare IR/CA for related parties.
- Ensure timely reports are sent to internal and external customers after proper vetting and validation, including constant updates and reporting to management and customers.
- Plan sufficient resources for operational efficiency and smooth functioning.
- Monitor operational staff attendance and work discipline.
- Attend customer physical inventory checks as required.
- Address customer queries on operational issues.
- Update SOPs as and when required.
- Escalate operational issues to management, including safety, security, and facility concerns.
- Respond promptly to customer or related party emails.
- Submit weekly and monthly KPIs with the Manager's report in a timely manner.
Qualifications
- Diploma, or Degree in Logistics & Warehouse Management.
- Min. 3 years experience in Customs Declarations/ Stock Card management
- Fluency in English and Bahasa Malaysia.
- Ability to communicate effectively at all levels, including via email.
- Strong troubleshooting skills to establish root causes and provide effective solutions.
- Good communication and interpersonal skills with all levels of people.
- Management skills for people management, planning, and organizational tasks.
