About Zetrix AI
Zetrix AI Berhad (Zetrix AI), formerly known as MY E.G. Services Berhad, is leading the way in the deployment of blockchain technology and artificial intelligence in powering the public and private sectors across ASEAN. Headquartered in Malaysia, Zetrix AI started operations in 2000 as a pioneer in the provision of electronic government services and complementary commercial offerings in its home country. Today, it has risen to the forefront of technology transformation in the broader region, leveraging its Layer-1 blockchain platform Zetrix and embracing the convergence of Web3, AI and robotics to enable optimally-efficient, intelligent and secure cross-border transactions, digital identity interoperability and automation solutions that seamlessly connect peoples, businesses and governments.
Job Responsibilities
- Train new joiners and introduce them to TM department guidelines and operations.
- Provide guidance on insurance computations and customer handling.
- Conduct training sessions and briefings for telemarketers on Direct Lending operations.
- Reassign leads to TM staff via the TMV2 system.
- Review and verify lead statuses before reassignment.
- Monitor loan applications and verify quotation statuses.
- Ensure checkout links are sent to customers in a timely manner.
- Process approved Direct Lending applications.
- Reconcile TM quotation activities by reviewing and comparing quotation data.
- Identify and resolve any discrepancies during reconciliation.
- Review, reconcile, and analyze drop-off leads to identify trends and issues.
- Assist in recruitment processes, including conducting interviews.
- Conduct training sessions and regular briefings for regional branches on TMV2 operations, insurance guidelines, and computation procedures.
- Provide computation support to regional branches as required.
- Monitor, assign, and follow up on Redmine tickets on behalf of regional team members on a daily basis.
- Attend outstation meetings or training sessions as required.
Requirements
- Minimum Diploma or Bachelor¡¦s Degree in Business Administration, Marketing, Finance, Insurance, or related field.
- At least 2 - 4 years of experience in telemarketing, telesales, direct lending, or insurance-related operations.
- Preferably experienced in telesales, with the ability to attend training sessions and guide new joiners as well as existing staff across HQ and regional branches.
- Experience handling Direct Lending operations and customer follow-up processes.
- Familiar with CRM or lead management systems (e.g., TMV2) and ticketing systems such as Redmine.
- Able to monitor and process loan applications accurately and within timeline
- Experience conducting briefings, presentations, and operational training sessions.
- Good coordination and teamwork skills across departments and regional branches.
- Proficient in Microsoft Excel, reporting, and data tracking.
- Able to work independently with minimal supervision and manage multiple tasks simultaneously.
- Willing to travel, attend outstation meetings, and meet insurance partners when required.
- Possess own transport and valid driving license is an added advantage.
- Candidates with experience liaising with insurance partners, banks, or financial institutions will be preferred
