The incumbent is to manage trucking services for clients both Domestic and International Road Freight.
Job Responsibilities:
- Process shipments as per respective SOP
- Manage and monitor Transport (Cartage/CTG) operations
- To process files and execute shipments and follow through in timely manner for ITR/AC, apart from that also process shipments for AFR/CDZ.
- Responsible to achieving customer target/KPI and expectations.
- Develop customer relationships with existing & new customers
- Handle on daily inquiry & complaint to Internal & external customers communication.
- Ensuring highest degree of good service given to customers
- To support and tackle customers escalations in timely manner.
- Review current vendor performance - Truckers.
- Monitor & manage vendor cost and performance consistently
- Request plastic seal from security
- Meeting with SG/MY ITR requirements /expectation
- ACR Update monitoring / as per request for billing purpose
- Monitoring KPI (Timestamp) - DCF & PCF
- Understand & review trucking mapping process in CW1
- Provide cost for ad hoc arrangement / additional lane
- Running RFQ with procurement
- Managing transport query & escalations
- To ensure that any other work related duties given is completed within the specified timeline.
- To ensure compliance to customers and others relevant authorities and operating instructions.
- To manage, monitor and ensure proper filing for the job completed.
- To achieve a good result in internal & external audits.
- Liaising with product head & regional for initiatives, project implementation & strategies
- To perform any other job functions and tasks as delegated by superior.
We are expecting the incumbent to meet these requirements:
- At least Diploma in any field.
- With minimum 2 years experience in freight forwarding industry especially in road freight.
- Excellent time management skills and the ability to prioritize work.
- Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
- Able to work in a fast pace and challenging environment.
- Proficiency in Microsoft Office (Word, Excel & PowerPoint)
- This position is located in Medini Iskandar, Johor.
We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.
Thank you for choosing DHL Global Forwarding as your Employer of Choice.
