Executive (Digitalization & SOP)

Key Responsibilities:

• Draft and update SOPs, guidelines, and work instructions based on inputs from RTM, HQ departments, and retail stores
• Translate operational activities into clear, structured, and easy-to-follow document
• Ensure all SOPs follow the organization's formatting, clarity, and version control standards
• Conduct basic workflow mapping to capture actual store practices
• Verify procedures with relevant stakeholders before publication
• Identify inconsistencies, missing steps, or ambiguity in current processes
• Maintain a centralized repository of all SOPs and ensure proper document classification
• Track due updates, review timelines, and department approvals
• Ensure outdated documents are archived and replaced properly
• Coordinate SOP release communications to store teams and relevant departments
• Assist in preparing summary sheets, change logs, or what's new notes for easier adoption
• Support clarity by answering store queries related to SOP instructions
• Work with COA and Operations to ensure SOPs reflect actual on-ground practices
• Provide document-based support during audits, checks, and operational reviews
• Highlight areas where processes deviate from documented standards

.

Requirements

• Diploma in Business Administration, Retail Operations, or a related field
• 1+ years in retail or similar role, with knowledge in process improvement, project management, or strategic planning
• Strong writing, structuring, and editing ability
• Good attention to detail and consistency
• Proficient at mapping simple workflows
• Proficiency in Microsoft Word, Excel, PowerPoint and basic document formatting
• Collaborative, detail-oriented, and committed to driving excellence across teams