Executive, E-Commerce

WHAT YOU'LL CHAMPION:

• Manage day-to-day store operations across Shopee, TikTok Shop, and Lazada — listings, content updates, inventory flags, and platform hygiene
• Set up and execute in-store promotions: flash sales, Shocking Sales, vouchers, GWPs, and platform campaigns
• Work closely with platform key account managers (KAMs) to maximise campaign participation, platform exposure and growth opportunities.
• Coordinate and manage internal livestreams across platforms, including scheduling, setup, and execution
• Handle customer enquiries and reviews across all platforms promptly and professionally
• Develop and execute customer acquisition initiatives through strategic partnerships, sponsorships and marketing activations.
• Work closely with the e-commerce lead to execute growth initiatives and flag operational gaps

WHO YOU ARE:

• Proactive. Notices what needs to be done and takes action without waiting to be told.
• Thinks beyond completing tasks and looks for opportunities to improve results.
• Learns quickly, adapts well and enjoys working in a fast-paced environment.
• Calm under pressure. Stays focused and methodical when campaign days get hectic.
• Fresh graduate or up to 2 years of working experience
• Bachelor's degree in Business, Marketing, Communications or a related field is preferred, but not required.
• Strong written Bahasa Malaysia and English for customer communications
• Comfortable using Microsoft Excel or Google Sheets to analyse data.
• Hands-on experience managing an e-commerce store (personal or professional) is a bonus, not a requirement