Executive - Enterprise Application (HRMS)

OVERVIEW

• Deliver Level 1 and Level 2 ERP and enterprise application support to ensure stable system operations and high user satisfaction in the enterprise environment.
• Manage user expectations and service requests to maintain timely issue resolution and operational continuity.
• Deliver Level 1 and Level 2 technical resolutions for enterprise applications (ERP, CRM, SCM) to sustain continuous system availability and functional reliability.
• Investigate and resolve application incidents and change requests to expedite service restoration and implement authorized system modifications.
• Conduct targeted system training sessions for end-users to accelerate platform adoption and mandate strict business process compliance.
• Administer system evaluation and testing phases (SIT and UAT) to verify functional accuracy and guarantee alignment with core business requirements.
• Orchestrate project execution alongside business stakeholders to drive on-time delivery and achieve complete requirement fulfillment.
• Compile operational performance reports to provide management with actionable insights on system health, incident trends, and issue resolution metrics.
• Navigate internal and external audit engagements by validating system controls and upholding strict enterprise compliance standards.
• Champion user-focused service standards to elevate stakeholder confidence, maximize user satisfaction, and sustain high-quality operational delivery.
• Complete strategic IT initiatives and technical assignments delegated by management to advance overarching departmental objectives.

REQUIREMENTS

• Bachelor's Degree in Information Technology or a related field.
• Fresh graduate or minimum 1 year of experience supporting enterprise applications.
• Knowledge of Human Resources Management Systems such as SAP Success Factor, WorkDay, INET.
• Fundamental understanding of core Human Resources operations, including Employee Center, Payroll, Learning, Performance Management, Recruitment, Onboarding and etc.
• Foundational understanding of the application support lifecycle and the ability to analyze user issues to document functional requirements.
• Strong communication skills for interacting with business users and coordinating technical support activities.