Executive - Faculty Office

JOB PURPOSE
The Executive Faculty Office for Taylor's College to support the day-to-day academic operations of the faculty / programme(s), by ensuring timely and accurate data and records are updated. He/ She will also assist to ensure that all daily operations of the faculty are consistent with the College policies and procedures.

KEY RESULT AREAS / RESPONSIBILITIES
. Advisory services to academics and students on academic and administrative issues programme requirements, Modules Enrolment, etc
. Maintain systems and procedures for operating efficiency and continual improvement.
. Workload planning coordination
. Reports generation and data presentation
. Assist in coordination and monitoring of academics and students statuses
. Students appeal Investigation and documentation
. Minutes writing and follow up actions
. Academic support in updating attendance, setting meetings etc.
. Prepare documents required for MQA and relevant professional bodies visits.
. Investigate and prepare documents all student related cases related to appeals and maintain records of such issues.
. Ensure good relations, and effective and timely communication with students, parents, partners and staff.
. Provide academic related support/advice to the academic leadership team.

JOB SPECIFICATIONS
QUALIFICATION
. Possess a bachelor's degree in any fields

RELATED EXPERIENCE
. At least 2 years of working experience, preferably in an educational institution

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)
. Ability to organise and maintain records systematically and neatly
. Good in operational and administrative skills
. Good customer service skills
. Interpersonal and communication skills
. Experience in front-line customer service and stakeholder management
. Ability to interact with peers, academics, students, parents and staff with tact and sensitivity
. Ability to adapt to changes in work responsibilities and environment
. Ability to work in a team as well as independently
. Good general knowledge of the relevant processes and procedures
. Complete tasks under tight schedules and deadlines
. Proficient in computerised student information systems and database management and generic office computer software

COMPETENCIES (BEHAVIOURAL)
. Meticulous -Attention to details
. Pleasant personality
. Dedicated and trustworthy in handling matters confidentially
. Diligent and self-motivated
. Good team player
. Well Organised
. Upholds organizational values
. Willingness to learn and flexible to changes in work responsibilities