Executive, Field Sales

We are looking for experienced sales professionals with strong forwarding and logistics commercial knowledge to join our KUL Station Sales Team as a Field Sales Executive (Hunter Role) at DHL Global Forwarding Malaysia.

This role focuses on achieving sales revenue targets through customer retention, account development, and new business acquisition, while managing existing customers and actively hunting for new opportunities.

Job Responsibilities:

• Manages relationship of a defined number of Strategic Business Customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
• Will be assign to one of the Major Product either Airfreight or Ocean freight Specialize.
• Formulate a personal sales plan that incorporates initiatives for identifying and gaining new Strategic business prospects in line with the Product Major and maximizes growth within the existing account base so that the required account sales results are achieved.
• To drive in gaining other potential business from the new or existing customer outside of the major products.
• Ensures that activities are aligned with global/regional sector strategy.
• Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
• Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
• Coordinates with Product on account planning, customer enquiries, business reviews, etc.
• Updates Product and executive sponsors at regular intervals, ensuring they have an awareness of business-critical issues.
• Consults Product and Sector Heads on potential solutions and best practice.
• Gathers customer and market information to update Product and Trade Lane on current conditions.
• Maintain and support inter-departmental relationships & assist in account receivable issues.
• To be aware targets and drive Company's Objectives, Targets and Programs that are approved by Management for its intended results.
• To check with department IMS coordinators in respect of environmental legal requirements.

We are expecting the incumbent to meet these requirements:

• Minimum 2 years of working experience in the freight forwarding industry.
• Minimum Bachelor's Degree in any field.
• Proficient in using Microsoft Office Application (Tech-Savvy individual will be added advantage).
• Able to be Customer-Centric, strong communication skills and aggressive character to engage with customers.
• Resilience, proactive and have positive mindset to adapt in fast-paced environment.
• This position is located in USJ, Selangor.

Fresh graduates who are outspoken, ambitious, and passionate about sales are welcome to apply ! Basic logistics knowledge is required, as this role operates in a fast‑paced environment with strong growth expectations.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.

Thank you for choosing DHL Global Forwarding as your Employer of Choice.