The Executive, International Student Recruitment is responsible for the International Sales team of Tian to recruit student to Taylor's University & Colleges. He/she is accountable for achieving individual and team sales target by managing the International Sales Pipeline. (Lead, Opportunity, Enrolment, VAL, Arrival & Registration). That includes all Leads from all Channels.
KEY RESULT AREAS / RESPONSIBILITIES
Grow Enrolment | - Responsible for International Sales and to also support other sales team from other region and International National Sales department if needed, inclusive of assisting in cross-selling of other programmes offered by Taylor's Higher Education.
- Accountable for managing own performance in achieving individual and team International Sales Target and Growth by annual and cycle. Target includes Student Registration.
- Provide comprehensive advice, guidance and information, such as admissions requirements, tuition fees, scholarship and accommodation to prospective and existing students and parents of Taylor's Higher Education.
- Ensure that all admission applications offered are reviewed and processed in accordance to guidelines and policies to determine admissions eligibility and follow up with students for missing information/ documents.
- Follow up with prospective students and parents for sales conversion via various channels.
- Participate in all enrolment-related events and activities which include Open Days, Enrolment Days and other events organized to attract potential students.
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Wow Student Experience | - Ensure that excellent customer service is provided at all times to new prospective students and parents through all channels.
- Ensure timely responses to all enrolment-related requests by prospective students and parents.
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Cost Leadership | - Perform outbound and inbound sales engagement while improving individual pipeline conversion, efficiency and productivity.
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High Performance Organization | - Ensure that all prospective students information are accurately maintained and updated in Taylor's CRM system.
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. The role may be required to undertake other projects / evolve according to function's needs or organization's direction upon the discretion of the Manager.
JOB SPECIFICATIONS
Minimum Qualifications
- Degree in Business Management / Marketing / International Business / Social Science / Psychology or other management-related discipline.
Related Experience
- At least three (3) years of working experience, with one to two (1-2) years in counseling role. Sales experience in the education environment is preferred.
- Fresh Graduate is encouraged to apply.
Competencies (Knowledge, Skills and Abilities)
Profession-Related | Foundational Competencies |
- Strong Selling and Counseling capabilities.
- Strong Customer Service experience.
- Familiar with Sales Tools, Processes and Technologies.
- Familiar with Higher Education products customer profiling and competitor profiling.
- Knowledge on market insights and research.
- Proficient in English or Mandarin.
- Knowledge and skills in using computer software. E.g. Microsoft software applications.
| - Strong AMP
- Attitude - Value driven & good work ethics.
- Motivation - Highly self-motivated in achieving results.
- Passion - Highly interested in the broader purpose of Higher Education and impact towards society.
- Sales Driven - passionate in delivering results through effective sales methodologies.
- Data Driven and analytical in planning and decision making.
- Excellent presentation, communication and people management skills, inclusive counseling skills.
- Team Player. Experience in working across levels in broad and complex organizations and believes in achieving results through collaboration.
- Conflict Management - Ability to manage by identifying and handling conflicts in a sensible, fair and efficient manner.
- Willing to work beyond normal working hours and during weekends.
- Possess own transportation.
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