Executive - Key Account & Customer Service

Responsibilities :

• Support daily sales operations for both internal and external needs.
• Strengthen customer relationships to help achieve company goals.
• Coordinate with other departments to ensure smooth workflows.
• Respond to customer requests and complaints promptly and accurately.
• Assist in collecting market intelligence (e.g. market share, pricing, competitors).
• Review and verify customer orders before processing.
• Follow up on outstanding payments from customers.
• Review customer agreements before submission to the Legal Department.
• Guide and support junior sales staff in their roles.
• Perform other tasks assigned by the supervisor from time to time.

Requirements :

• Diploma or Degree in Business Administration.
• Strong communication and coordination skills.
• Able to work independently and as part of a team.
• Detail-oriented and proactive in handling tasks.
• Good in handling customers and resolving issues.
• Basic knowledge of sales process and documentation.