Executive - Payments, Partnerships, Fintech Ecosystems (Terminal Vendor & Management)

Overview:
This position is responsible for supporting the day-to-day operational functions within the Terminal & Vendor Management unit. The role involves managing the entire lifecycle of point-of-sale (POS) terminal deployment and retrieval, ensuring all vendor activities meet the bank's Service Level Agreements (SLAs), and maintaining accurate reporting for the Merchant business.

Responsibilities:

• Handle and prepare all deployment, retrieval, reprogramming, and tag on requests that need to be sent to terminal vendors on a daily basis.

• Follow up with terminal vendors once deployment and retrieval requests have been attended by ensuring the Job Sheet is sent over to the bank.

• Compile a list of completed deployments and prepare for the installation date capturing in the Card system.

• Update the terminal deployment and retrieval master file with retrieval and deployment dates for reporting to the Merchant business and contact center.

• Follow up with terminal vendors on those unable to install terminal (UTI) and unable to retrieve terminals (UTR), working closely with the merchant business team for the necessary action.

• Prepare and review the terminal deployment and fault call performance report from vendors.

• Monitor vendor service performance to ensure vendors are meeting the bank's service level when it comes to deployment and fault call handlings.

• Work closely with the terminal vendor on the Monthly closing report and ensure timely submission to the merchant business team with accurate information.

• Ensure vendors provide a daily update on their terminal inventory and work closely with the merchant business team on terminal purchase.

• Support the Section Head for the Standard Operating Procedure (SOP) review and ensure alignment with the current practice.

• Comply with bank policy & regulation, Bank Negara Malaysia (BNM) guidelines, and Card scheme rules as necessary.

• Escalate production issue, system issue, and backlogs when encountered.

• Support cross-function within the team in Card Operation (Malaysia/Singapore) and attend ad hoc request as and when assigned by the Management.

Skills & Experience We Are Looking For:

• Education: Candidate with at least a Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in Finance, Accountancy, Banking, Business Administration, or equivalent.

• Experience: Minimum three (3) years of working experience in the financial industry with specific experience in Merchant business process.

• Core Competencies:

  • Good written and oral communication skills in English and ability to interact effectively with people at different levels.

  • PC literate with knowledge in Microsoft Office Appliances.

  • Strong analytical skill, good working attitude, and able to work under pressure.

  • Ability to identify areas where processes can be simplified and automated to achieve team efficiency and productivity.

HLB Careers link:

We appreciate your application and will be in touch with shortlisted candidates regarding next steps.