Executive, Sales Support & Service

The primary purpose of this position is to support the managing of Sales portfolios, plus other tasks that the Management believes are within the abilities of the Job holder that fit with the Company's strategies as circumstances dictate

Provide accurate and timely quotations to customers

Respond to phone calls and emails

Follow-up on pending Shipping Instructions, missing documents, no-show and dangerous goods (DG) applications

Close escalated Customer Care cases

Conduct telemarketing calls to either recover lost or gain new customer

Promote digital tools including Live Chat. Educate and guide customers.

Perform timely and accurate Detention & Demurrage & Climate Change Levy (CCL) waiver request; keep Finance team copied on Detention & Demurrage Adjustment Request (DAR) filing

Perform rate filing in the system

Manage overdue, change of destination and long stay containers

Provide sales leads via system (Chatter Push-Pull)

Update all primary contact and decision maker in the system

Update accounts Customer Volume Commitment (CVA) into the system

Analyze actual lifting against allocated space and follow-up with contract owners with Push & Pull via system on any under-performed accounts

Knowledge & Skills

Familiar with the shipping industry

People-oriented; able to build strong relationships

Good verbal and written communication skills

Strong problem-solving skills and has a solution mindset

Updated on modern technology

Proficient in MS Office Applications

Attention to details

Analytical and critical thinking skills

Excellent in customer service orientation and delivery

Qualifications

Degree or combination of academic and experience

Minimum 3 years working experience preferably from the same industry