Shangri-La, Kuala Lumpur
Find your Shangri-La in Shangri-La
At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.
We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Responsibilities
- Manage the General Manager's calendar, appointments, travel arrangements and daily priorities
- Handle correspondence, calls, emails and documentation with strict confidentiality
- Coordinate meetings, prepare agendas, take minutes and track follow-up actions
- Liaise with internal departments, Owner's Office, Board members and external stakeholders
- Coordinate VIP arrangements including bookings, transfers and special requests
- Monitor guest feedback platforms and prepare professional responses and summaries
- Manage documentation, approvals, expenses and maintain proper filing systems
- Support corporate events, executive activities and ensure smooth Executive Office operations
Requirements
- Diploma/Degree in Business Administration, Hospitality or related field
- Minimum 3–5 years of experience in executive secretarial or administrative roles
- Experience supporting senior leadership (preferably General Manager level)
- Excellent organisational and time management skills
- Strong written and verbal communication skills
- High level of professionalism, discretion and confidentiality
- Proficient in Microsoft Office (Outlook, Excel, PowerPoint)
- Ability to multitask and work effectively in a fast-paced environment
