Hiring Company

TBD BIGLIFE Sdn. Bhd.

Job Description

Key Responsibilities

Onboarding Process Development & Execution:

• Preparing customized partner integration documentation tailored to each partner's needs

• Involve in calls to introduce the partners to the company systems & processes
  and propose a relevant solution in terms of the integration.

• Overseeing the collection and verification of required partner and internal documents (legal agreements, termsheet, etc.).

Internal Collaboration:

• Work closely with cross-functional teams (commercial and tech) to ensure
  seamless partner onboarding.

• Coordinating with relevant departments to address partner queries and resolve issues promptly.

Monitoring and Servicing:

• Execute monthly reconciliation (if necessary), validate monthly invoices, and
  investigate any monthly points fulfillment issues.

• Handling email escalations from partners on any system or points-related
  issues and providing solutions.

• Campaign/Ad hoc Points fulfillment

Development of process and procedures

• Creating/updating the current/new process and procedures from time to time following any changes.

Additional Responsibilities

Product/Voucher Setup

• Assisting in the product/voucher setup in our VMS system

Internal Campaign Points Fulfilment

• Assisting in manual points fulfillment for campaigns run by various departments (commercial, marketing, etc)

Member Escalation Emails

• Manage inbound emails to identify and address customer needs, providing relevant answers to questions.

Undertake any other duties assigned by Management from time to time

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.