As L1.0 Technical Support, your role is to deliver premium technical support and customer service to Lenovo users and clients.
Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
Resolve the cases from end to end, make follow up and regularly update the customers on the case progress, ensuring excellent customer service.
Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
Skill Requirements:
Degree, Diploma or an equivalent professional qualification; fresh graduates encouraged to apply.
English and Thai language to Speak, Read, and Write.
Understanding of desktop, laptop and tablet's hardware and technology.
Technical knowledge with problem solving and troubleshooting skills.
Technical knowledge on Microsoft Operating Systems & Office Suites
Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
