F&B Service Supervisor

Company Description Marriott International, Inc., headquartered in Bethesda, Maryland, USA, operates a global portfolio of approximately 10,000 properties across more than 30 brands in 146 countries and territories. The company's heritage dates back to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott, reflecting a long-standing commitment to hospitality and service. Marriott International is an equal opportunity employer dedicated to building a diverse workforce and fostering an inclusive culture. The company upholds clear community guidelines to maintain a respectful and safe environment and provides detailed application tips to help candidates avoid recruiting scams and understand its official application channels.
Role Description The F&B Service Supervisor is a full-time, on-site role based in Kuala Lumpur. This position oversees daily food and beverage operations, including supervising service teams, coordinating table assignments, and ensuring prompt, courteous, and consistent guest service. The supervisor monitors service standards, maintains hygiene and safety compliance, supports opening and closing procedures, and coordinates with kitchen and bar teams to ensure smooth service flow. The role also involves training and coaching team members, handling guest feedback and service recovery, assisting with inventory and ordering, and supporting promotions or special events to enhance guest experience and revenue.
Qualifications

• Experience in food and beverage service supervision, including floor management and team coordination in a hotel, restaurant, or similar hospitality environment.
• Strong guest service and communication skills, with the ability to handle guest inquiries, resolve issues professionally, and maintain a welcoming atmosphere.
• Knowledge of F&B operations, including menu understanding, basic food and beverage pairing, service standards, and health, safety, and hygiene regulations.
• Leadership and people management capabilities, such as coaching, scheduling, performance feedback, and building an engaged, collaborative team.
• Organizational and problem-solving skills to manage multiple service demands, prioritize tasks, and support efficient, high-quality operations.
• Ability to work flexible hours, including weekends, evenings, and holidays as required by hotel operations.
• Previous experience with POS systems and basic computer literacy for reporting, reservations, and communication is beneficial.
• Certificate or diploma in Hospitality Management or a related field, or equivalent practical experience, is preferred.
• Proficiency in English; additional language skills relevant to Kuala Lumpur's guest profile are an advantage.