FIBRE CONVERGENCE SPECIALIST

Join us as a Fibre Convergence Specialist, where your passion for sales and customer success will drive meaningful business outcomes. As the go-to expert for fibre and convergence solutions, you will act as a trusted advisor to customers, driving solution adoption, managing end-to-end customer engagement, and delivering an exceptional experience across every stage of the customer journey.

You are:

•      Proactive & positive with a friendly attitude

•      Eager to learn at faced pace and are digital / tech savvy

•      Patient & understanding

•      Good at time management

•      Good with clear communication & persuasion skills

•      A positive team player and high energy person

•      Obsessed with customers & passionate about sales

•      Good in Negotiation and problem-solving skills

Your Responsibilities:

Sales

•      Guide customers across the end-to-end home (Fibre / FWA) registration and onboarding journey.

•      Own and drive store Home targets, including Fibre and FWA performance.

•      Strive to help store to achieve high fibre conversion rate.

•      Serve as the in-store lead for Home and convergence-related product launches and initiatives.

•      Proactively identify upsell and cross-sell opportunities across CelcomDigi products and services.

Fulfilment

•      Perform fibre installation, ONT/router setup, and service activation at customer premises.

•      Configure WiFi connectivity, conduct testing, and ensure service stability upon completion.

•      Support troubleshooting and rectification of installation or connectivity issues when required.

•      Ensure proper cable management, safety compliance, and quality installation standards.

•      Maintain accurate system updates, customer service standards, and accountability for assigned inventory and tools.

Your merits:

•      Fresh - experience in extracurricular activities i.e. Student Council, Clubs & Societies, Sports, Foreign Languages, Volunteering & etc.

•      0-3 years - experience in Telecommunications, Fibre and Computing, Networking, Retail Banking / Insurance, Property & Development and FMCG

•      Professional Certificate / Diploma / Degree or its equivalent

•      Must possess own transport (car/motorcycle) and willing to travel based on business requirement

•      Age: 30 below