Field Application Engineer

Specific Responsibilities

Sales and Marketing support

• Support the sales team with technical queries and architectural propositions that arise from existing and prospective customers from Farnell APAC
• Provide technical support to customers using Arduino products where first line support may not have the answer. Train the first line technical support teams where necessary to answer future similar questions.
• Building the technical proposition and solutions for Farnell's customer engagements.
• Support customer meetings throughout the entire sales process, from opportunity identification to post sales and maintenance. This includes, but not limited to, responding to RFPs, creating customer presentations, training, liaise on custom projects between customer and design/manufacturing teams.
• Create technical material that will help drive a technical audience to Farnell APAC, assisted by the marketing content team.
• Assist marketing team with technical content
• Support Farnell teams with and at industry trade show events and partner tech demos.
• Assist with project and technical collateral creation.
• Work closely with Arduino APAC team and report opportunity pipeline, Design In opportunities arising from Farnell customer base on a regular basis
• Coordinate with Arduino global customer engineering support team and provide support on Arduino Demos, Kits and other industry events.

New application and customisation

• Support the Farnell Sales team to answer technical inquires from customers
• Develop new UnoQ application bricks on the Applab
• Search for UnoQ/VentunoQ solution suppliers and support them in the development of Q based solutions/accessories
• Assist with product design and optimisation that will help secure Farnell product design-in at scale.
• Support Farnell marketing team to review/approve technical contents on the Q products
• Build deep technical knowledge bases on our products, FAQs, product collateral etc.

Essential Skills:

Sales and marketing support

• Able to understand a customer's needs and document the requirements.
• Experience in end-to-end management of design cycle from product design, prototype, production to Go to market.
• Problem solver with good process management capability.
• Ability to communicate with people through all levels across the organisation to explain technical topics.
• Excellent communication and presentation skills.

New product creation and customisation

• Proven track record of developing SW applications under Linux OS
• Strong understanding of schematics and how they relate to Gerbers and PCB.
• Experience of test and debugging of electronic products.
• Experience of embedded software languages including Python & Zepher
• Detailed knowledge of the leading microcontroller and processor types and emerging technologies.
• Knowledge of compliance testing.