Field IT Support Engineer

We're Hiring | Field IT Support Engineer | L1/L2 Support

Are you passionate about IT infrastructure, desktop support, hardware troubleshooting, and customer-facing technical support Join our team as a Field IT Support Engineer and get the opportunity to work directly with end users and customer environments.

Role: Field IT Support Engineer

Experience: 2–5 Years

Work Mode: On-site / Field Support

Employment Type: Full-Time

What You'll Do

• Provide L1/L2 on-site IT support for hardware, software, network, and system issues

• Troubleshoot desktops, laptops, printers, scanners & peripherals

• Install, configure, replace, and maintain IT hardware/software

• Troubleshoot LAN, Wi-Fi, VPN & network connectivity issues

• Support Windows 10/11, Microsoft 365 & Active Directory

• Manage incidents and service requests through ServiceNow, Jira, or similar ticketing tools

• Handle hardware break/fix activities and coordinate with vendors

• Support user onboarding & offboarding, including device setup and access activities

• Maintain IT asset inventory and update asset records

• Follow SLA, ITIL, security & operational procedures

• Escalate complex issues to L2/L3 teams

• Prepare service reports and document troubleshooting activities

• Travel to customer/branch locations whenever required

Must-Have Skills

2–5 years of experience in Field IT / Desktop Support / EUC Support

Strong knowledge of Windows 10/11 & Microsoft 365

Hands-on experience in desktop/laptop hardware troubleshooting

Basic knowledge of LAN, WAN, Wi-Fi, TCP/IP, DNS & DHCP

Experience with Active Directory & user account management

Familiarity with ServiceNow, Jira, or other ticketing tools

Strong troubleshooting and problem-solving skills

Excellent communication and customer-handling skills

Ability to work independently at customer locations

Certifications – Good to Have

• CompTIA A+

• CompTIA Network+

• Microsoft Certifications

• ITIL Foundation

Who We're Looking For

Someone who is customer-focused, proactive, organized, and comfortable handling multiple incidents while working in a fast-paced field environment.

Education: Bachelor's Degree / Diploma in IT, Computer Science, Electronics, or a related field.

Interested candidates can share their updated CV / DM me for more details.

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