Field Marketing Operations Manager

Responsibilities:

• To lead and manage work performance of a team of rovers, auditors, promoters and supervisors in retail stores
• Manpower arrangement of the field staff
• To lead and manage work performance of a team of Operational staff in the office
• Develop, train and motivate teams to provide customer Service Par Excellence
• Develop, create, generate and manage analytical report
• Ensure effective implementation and management of company's internal & external SOPs
• Effective problem solving and management of trade and operational issues
• Monitor performance and productivity of teams, according to set KPIs
• Establish strong working relationships with the Retail Trade and clients
• Client servicing; responsible for building a high performing culture that delivers execution excellence services to our customers.

Requirements:

• Seasoned FMCG professional with experience in marketing or sales operations management or from a retail or F&B industry background
• Preferred candidates with experience in managing merchandisers or promoters or logistics team
• Hands-on manager with attention to details and a knack for bringing the best out in a team
• Good interpersonal, communication, problem-solving skills and leadership quality
• Able to work independently, must possess excellence people skill
• Ability to deliver complex analysis and reports
• IT competent and analytical
• A meticulous attention to detail
• Advanced Excel skills (e.g. lookup tables, pivot tables, if statements, etc.)
• Good power point skills
• Must be able to deliver results in a high pressure quick paced environment
• Good command of spoken and written English and Bahasa Malaysia
• Candidates must be willing to work in Putra Height
• Candidates must have car to travel.
• This is a hybrid work
• Working day = Monday, Thursday, Friday, Saturday, Sunday
• Rest = Tues & Wednesday