This role will be placed in the Driver Operations Team - ShopeeFood
Oversee Warehouse & Logistic operations: This includes, Seller center performance, Attribute management, Online shipment, stock analysis and payment reconcile checking.
Driver Competitors intel: Providing insight on the updated driver policy from competitors for internal benchmarking and better decision making.
Order Monitoring: Assist on hourly order monitoring for all states.
Daily Merchant issues: Escalate merchant related issues to the merchant team that was reported or highlighted in social media, close group, or direct report from drivers.
Analysis task/ Other Project: to also support some internal analysis and projects within the ground team and other departments when required. work closely with ops excellence on the ground testing of new enhancement.
Supporting the front counter and liaising with walk-in drivers if there are any inquiries or complaints.
Support internal analysis and projects within the ground team and other departments when required.
Work closely with ops excellence on the ground testing of new enhancements.
Work closely with the Field Ops Lead in city expansion matters.
Requirements
At least 3-5 years of working experience in any related operations management background.
Good communication skills and attention to detail.
Able to work as an individual and also with the team.
Independent and flexible to take on new tasks.
Analytical skill would be an added advantage.
High proficiency in MS Excel and MS PowerPoint to deal with large-size data, analyze and translate trends and present to the higher management
A team player with a collaborative mindset, working across various functions in- and outside of the driver operations team
Team player, excellent in both written skills and verbal communication
Having exposure to E-commerce, and a logistics background is a plus point
