Field Service Engineer

Your role and responsibilities

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is: #LI-onsite, #LI-hybrid

This role is contributing to the Motion Service (Drive/Inverter) Business based at Petaling Jaya, Malaysia.

You will be mainly accountable for:

• Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.

• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.

• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.

• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

You will join a cohesive, experienced and results-driven team where you will be able to thrive.

Qualifications for the role

• Diploma or Degree in Electrical/Electronic/Mechatronic Engineering.

• Minimum 3 years/above working experience in Drives/Inverter products/system.

• Possess own transport and able to travel with short notice.

• Good knowledge in computer skills especially Microsoft Office, SAP etc.

• Experience in Service within heavy industry, O&G etc specifically with exposure to drives/Inverter product/system. Able to work independently locally, oversea (onshore and offshore).

• Good communication skills with a collaborative and solution-oriented approach.

• Fresh graduates are encourage to apply for those who are keen on hands-on job and having some relevant internship experience.

Benefits

We also offer our employees the following benefits:

• Attractive remuneration along with incentives based on performance

• Comprehensive medical and insurance coverage

• Learning, development, and leadership programs

• hybrid/flexible work practices

• Inclusive and safety-driven work culture

More about us

ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably.

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