Field Service Engineer

The Role

The Field Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services.

What You Will Do

• Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.
• Perform on-site product installation on customer premises.
• Provide training and technical advice on the product use in person and via phone.
• Investigate problems, provide solutions and arrange for repairs to be made.
• Monitor repairs in terms of the organization's service / warranty cover and provide suggestions to product improvements.
• Schedule and carry out planned maintenance calls and performance regular customers visits.
• Monitors and adheres to field service policies, procedures and technical standards.
• Recommend spare needs and assist with monitoring equipment.
• Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.
  
  

What You Need To Have

• Good technical knowledge and skills on the Company's products and services.
• Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
• Good organizational skills and ability to set priorities and manage time effectively.
• Good level of customer relationship management skills.
• Good communication, analytical, critical thinking and problem-solving skills.
• Customer-oriented, personable and a team player.
• Minimum Diploma in Mechanical, Electrical or Electronic Engineering.
• 2 to 5 years of field service experience in medium industrial or commercial equipment.
• Must possess a driving license.
• We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers
  
  

You'll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people
  
  

What We Offer

• Growth opportunities within international environment
• Annual wage supplement (AWS)
• Bonus scheme
• Performance based yearly merit increase
• Annual leave
• Medical leave
• Other leaves (Paternity leave, maternity leave, compassionate leave, marriage leave, examination leave)
• Medical Insurance
• Executive health screening
• Employee assistance program (EAP)
• Fixed transport allowance
• Mileage claim
  
  

If you believe you match our values and have the experience we're looking for, then apply! We can't wait to hear from you.