Field Service Engineer
Field Service Engineer
Endress+Hauser Group5-7 Years
- Posted 7 months ago
- Be among the first 10 applicants
Job Description
Role And Responsibility
Qualification + Profile
- Provide high quality professional service and technical support to E+H customers.
- Professional preparation for service visits (request type, tools, documentation, spare parts, SOP's/Work Instructions, etc.). Provide accurate, professional documentation of service calls on site.
- Provide training to customer maintenance staff on maintenance, repair, commissioning of Endress+Hauser instrumentation.
- Handling of repairs / returns and spare parts. Develop and maintain Service database of customers, installed base and complaints and feedback.
- Provide feedback to Sales team to report potential opportunity to sell E+H products/solution. Root cause problem analysis & resolution on site using personal as well as internal expertise.
- Determine possible system faults prior to departing for on-site service calls, to determine test equipment and spare parts that may be required.
- Manages relationships with customers in both pre and post service/sales environment, in support of External Sales.
Qualification + Profile
- Bachelor's degree in engineering or technology - Instrumentation/Electronics/Electrical or Industrial Instrumentation.
- Minimum of 5 years process measurement instrumentation experience.
- Instrumentation experience in maintenance, commissioning, repair, troubleshooting, verification, calibration and metrology experience is must.
- Strong knowledge on communication protocols (Foundation Fieldbus, Modbus, Profibus, Profinet, Wireless HART etc. and must have.
- Experience in Tank Gauging System.
- Metrology and Calibration Certifications with experience.
- Relevant experience of 2-3 years experience in Endress+Hauser instruments.
- Experience in CRM (Sales Force), SAP Service/Maintenance modules.
- ISO 9001, ISO 17025, ISO 45000 knowledge.
More Info
Key Skills
SAP Service Maintenance modules
ISO 45000
Wireless HART
process measurement instrumentation
Repair
About Company