Field Service Engineer-Kota Tinggi

Company Description

About Veolia

Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste.

Job Description

Job Description

The Field Service Representative is responsible for service function at the customers site

assigned to him / her, under the direction of the Area / Account Manager. Responsibility include

conducting routine water analysis, ensuring chemicals injection system in good condition,

provide troubleshooting at customers site and other field related services assigned to him / her.

This individual is responsible for his / her participation in the field-training program, including

acquiring all assigned technical, application knowledge and guide the entry level FSR/ field

technician. He / she is responsible for developing customer rapport and goodwill, for learning

and understanding the customers operations, and contribute to the area growth.

Job Responsibilities

• To ensure a good Veolia Water Tech reputation at the customer level.
• To ensure that all assigned accounts are serviced at the prescribed frequency. Services
  
  

work includes conducting water analysis, ensuring chemical injection systems are in good

conditions, providing troubleshooting support and other field-related services assigned to

the field representative.

• To maintain a high standard of service and customer satisfaction so that no customer
  
  

complaints originate because of poor quality service.

• Interface primarily with assigned key customers for all matters concerning Veolia products
  
  

and services and total support. Ensuring that both customer and Veolia objectives are met.

• Respond to all customer inquires in a timely manner on the processing of customer orders,
  
  

acknowledgements, Purchase Order amendments, and alteration notification.

• To support commercial team in sales activities
• To develop product application knowledge and system knowledge. To ensure that
  
  

preventive troubleshooting is adequately performed in all accounts and that only technically

correct recommendations are made to clients.

• To acquire necessary communication and organizational skills. To maintain effective
  
  

communication with the Area or Account Manager so that they are continually aware of all

personal, business and training requirements.

• To maintain all chemical inventories up to date so that product outage does not occur at
  
  

customer sites.

Qualifications

• Bachelor's degree from an accredited university or college in chemical engineering or
  
  

applied chemistry.

• At least 5 years of working experience in cooling, boiler, and wastewater treatment
  
  

applications (including RO membrane monitoring and chemical application) in water

treatment industries, petrochemical plants, or oil & gas related industries.

• Strong English and Bahasa Malaysia written and verbal communication skills.
• Possess own transport (car), a valid driver's license, and an acceptable motor vehicle
  
  

record.

Additional Information

Qualifications Desired:

• Ability to develop relationships at all levels of customer organization
• Ability to prioritize multi-faceted, fast paced job tasks
• Ability to navigate through a global and regional matrix structure
• Ability to external focus and market intelligence study
• Regional customer base and market experience
• Good account management, finance knowledge and commercial skills are preferred
• IT savvy capability
  
  

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.