Field Service Manager

About the role

A service management role requiring 7 years and above experience, responsible for leading and managing service operations, team performance, and customer satisfaction.

Key responsibilities

• Leading and managing the service team, including hiring, training, and performance
• Addressing customer inquiries and complaints, ensuring their issues are resolved in a timely and satisfactory manner
• Overseeing the quality of service provided, implementing processes to maintain high standards
• Managing day-to-day operations, including scheduling and coordinating service activities
• Preparing and managing budgets, monitoring expenses, and ensuring cost-effective operations
• Developing and implementing service strategies to improve efficiency and customer satisfaction
• Analyzing service metrics and KPI to assess performance and identify areas for improvement
• Ensuring the team adheres to company policies, industry regulations, and safety standards
• Acting as a liaison between the service department and other departments within the company, as well as external parties

About you

• Leadership and Management
• Effective Communication
• Technical Problem Solving
• Customer Service
• Machine Vision Knowledge
• Organizational Skills
• Analytical Thinking
• Interpersonal Skills
• Adaptability
• Financial Acumen