Job Description
Position Summary
JOB DESCRIPTION
The Field Service Engineer Thermal Solutions is responsible for delivering expert technical support, on-site service, and maintenance for Vertiv's thermal management systems, including precision cooling units, CRAC/CRAH systems, in-row cooling, and advanced liquid cooling technologies. This role encompasses installation, commissioning, diagnostics, preventive maintenance, and direct customer engagement to ensure optimal performance of mission-critical infrastructure.
Key Responsibilities
Installation & Commissioning
Execute installation, start-up, and commissioning of Vertiv thermal systems.
Ensure seamless integration with power, IT, and facility infrastructure.
Perform performance testing and validate system functionality against specifications.
Technical Support & Troubleshooting
Identify and resolve mechanical, electrical, and control-related issues.
Provide both remote and on-site technical troubleshooting.
Use diagnostic tools and software to conduct root cause analysis.
Preventive & Corrective Maintenance
Conduct scheduled inspections, cleaning, and servicing of cooling systems.
Replace components, perform firmware upgrades, and calibrate controls.
Ensure systems operate at peak efficiency and meet performance standards.
Emergency Response & On-Call Support
Deliver rapid response to emergency service requests, 24/7 availability.
Mitigate downtime and restore operations during critical failures.
Customer Training & Support
Educate clients on operational best practices and maintenance procedures.
Offer recommendations to enhance energy efficiency and optimize system performance.
Compliance & Documentation
Adhere to all safety, environmental, and regulatory requirements.
Maintain accurate service logs, reports, and maintenance documentation.
Continuous Improvement & Technical Development
Provide feedback to engineering and R&D for product improvement.
Stay current on emerging cooling technologies and energy-saving practices.
Mentor junior engineers to strengthen team capabilities.
Education
Qualifications & Requirements
Diploma or bachelor's degree in Mechanical engineering, HVAC Technology, or a related technical field.
Experience
35+ years of hands-on experience in thermal management, HVAC systems, or data center cooling, including work with CRAC/CRAH units, in-row cooling, and refrigerant-based systems.
Technical Skills
Solid understanding of thermal system design and operation.
Proficiency in troubleshooting mechanical, electrical, and control systems.
Familiarity with cooling system controllers, PLCs, sensors, and diagnostic tools.
Experience with refrigerant handling, leak detection, and system charging (EPA certification or equivalent preferred).
Ability to interpret technical drawings, wiring schematics, and service manuals.
Soft Skills
Strong analytical thinking and independent problem-solving skills.
Good communication and interpersonal abilities for customer-facing interactions.
Team-oriented with a proactive attitude.
Other Requirements
Commitment to safety and compliance with regulatory standards.
Ability to work in high-pressure, mission-critical environments such as data centers or telecom facilities.
Willing and able to travel extensivelyup to 100% travel expected.
Preferred Qualifications
Degree/Diploma in HVAC or Mechanical Engineering with a background in data center cooling.
Experience with advanced cooling systems (liquid cooling, adiabatic, or free cooling).
Familiarity with DCIM platforms and remote monitoring tools.
Why Join Vertiv
Work with innovative cooling solutions in critical infrastructure environments.
Access to career advancement, ongoing training, and industry certifications.
Join a global leader in power and thermal management technologies.
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
