Our client
Our client is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937, PerkinElmer has served as a trusted partner in laboratory analysis and management and today complements its service offerings with a broad portfolio of atomic spectroscopy, molecular spectroscopy, and chromatography instruments, consumables, and reagents. With a dedicated team of more than 6,000 team members, the Company serves customers in more than 35 countries.
Job Purpose
Responsibilities for providing onsite maintenance, repair and installation of analytical instruments including selling of contracts and consumables to support service revenue growth.
Job Responsibilities
- Performing instrument installation, commissioning & familiarisation training at our customer's sites before our application scientists deliver deeper applications training and applications support.
- Providing after-sales service support including preventative instrument maintenance, troubleshooting and repair.
- Coordinating with the local service engineers and support team to prepare service estimates, manage parts inventory and ensure timely service delivery.
- Preparing and submitting service and maintenance reports following our standard procedures.
- Promoting service contracts and consumables and passing leads to the internal contracts manager and internal sales team.
- Helping our customers in conjunction with a technical sales team with technical advice on renewing or upgrading their aging instruments via the aged instrument replacement process. • Working closely with the entire sales, service, customer care and finance team to provide high standards of customer excellence.
Job Requirements
- Candidate must possess at least Bachelor's Degree, Professional Degree, Engineering (Electrical/Electronic) or equivalent.
- At least 3+ year(s) of working experience in field service repair, maintenance and installation related to analytical / life science instruments.
- Good interpersonal & communication skills in both verbal and written.
- Have own transport and willing to travel domestic and within Malaysia.
- Self-motivated, pro-active, analytical and good problem-solving skill in technical.
- Good negotiation skills and high commitment to customer.
- Computer literate, knowledge in MS Office - Excel, Word, Powerpoint,
