Field Services Engineer

Job description:

We are looking for an experienced Senior Field Service Engineer to lead and execute on-site technical service activities for industrial automation and smart manufacturing systems.

The ideal candidate should have strong hands-on engineering experience, excellent troubleshooting skills and the flexibility to travel locally and internationally for project deployment.

Key Responsibilities

• Lead installation, setup and commissioning of industrial automation equipment and systems, including PLC, sensors, conveyors, robots and WMS/MES-integrated systems.
• Ensure all equipment and systems meet customer specifications, safety standards and operational requirements.
• Troubleshoot mechanical, electrical, PLC and software-related issues, identify root causes and implement corrective actions.
• Conduct preventive maintenance to minimise equipment downtime and ensure system reliability.
• Coordinate and lead field service activities to ensure timely project completion.
• Provide technical guidance and coaching to junior Field Service Engineers.
• Act as the main technical contact for customers during installation, commissioning and after-sales service.
• Prepare technical service reports, root cause analysis and corrective action documentation.
• Support overseas project deployment, installation, commissioning and technical service at customer sites in China and India.

Requirements

• Certificate, Diploma or Degree in Electrical Engineering, Mechatronics, Automation, Electronics, Mechanical Engineering or a related discipline.
• Minimum 5–8 years of relevant experience in field service, industrial automation, equipment installation, commissioning or maintenance.
• Previous experience leading technical tasks, coordinating site activities or mentoring junior engineers.
• Hands-on experience with PLC systems, sensors, actuators, motor controls and industrial electrical panels.
• Good understanding of industrial automation equipment and control systems.
• Ability to read and interpret electrical schematics, mechanical drawings and technical documentation.
• Strong troubleshooting, diagnostic and root cause analysis capabilities.
• Able to work independently and coordinate with cross-functional teams.
• Good communication and customer management skills.
• Willing to travel locally and internationally, including overseas project deployment for approximately 3–6 months.