Job Description

Company Description

MindSlot-e is Asia's leading distributor of innovative gaming technology, partnering exclusively with award-winning global brands. We bring cutting-edge slot machines, Electronic Table Games (ETGs), and advanced gaming software directly to casinos across the diverse Asian market. With over two decades of expertise and deep regional understanding, we empower our partners and elevate player experiences with the best in the industry.

Job Summary

We are looking for a Field Technician to provide on-site technical support for gaming machines and related equipment. The successful candidate will be responsible for installation, commissioning, maintenance, troubleshooting, repair, machine conversion, and technical support at customer locations.

This is a field-based position, with the primary work location in Malaysia. The technician will be required to travel regularly to customer sites, including casinos and gaming venues, for installation, maintenance, troubleshooting, machine conversion, and project support.

The role may also require domestic and occasional international travel, depending on project requirements. The technician must be flexible to work outside normal office hours, including evenings, weekends, and public holidays when required by customer schedules or project deadlines.

Job Location & Travel Requirements

Primary Location: Bukit Jalil, Malaysia
Work Arrangement: Office / Field-based / On-site
Occasional regional or international travel may be required for installation, technical support, training, or project assignments.
Candidates must be willing to travel on short notice when required.
Overnight stays may be required depending on customer location and project requirements.
The role may require working at casino sites during night shifts, weekends, or public holidays, particularly during machine installation, conversion, maintenance, or system upgrades.
A valid driving licence is required.
Candidates should be comfortable working independently at customer locations and managing multiple site assignments.

1. Key Responsibilities

Perform installation, dismantling, maintenance, troubleshooting, and repair of gaming machines and related equipment.
Carry out preventive and corrective maintenance at customer sites.
Perform machine setup, configuration, testing, and commissioning.
Troubleshoot hardware, software, communication, network, and peripheral equipment issues.
Perform component replacement, firmware/software updates, and system upgrades when required.
Conduct machine inspection, functional testing, and operational verification.
Troubleshoot jackpot, progressive, printer, bill validator, card reader, and other peripheral equipment.
Carry out machine relocation, conversion, and site preparation activities.
Maintain accurate service reports, checklists, and maintenance records.
Coordinate with customers, project teams, manufacturers, and other technical personnel to resolve technical issues.
Provide technical support during installation, conversion, upgrade, and system implementation projects.
Follow customer site requirements, safety procedures, and company technical standards.
Provide technical support through WhatsApp or company mail even during after working hour.

2. Technical Requirements

Basic knowledge of electronic and electrical systems.
Basic knowledge of PC hardware, Windows operating systems, and networking.
Familiarity with LAN, IP address configuration, network troubleshooting, and communication ports.
Ability to use basic electrical and electronic test equipment, such as a multimeter.
Knowledge of gaming machines, slot machines, electronic table games, or casino equipment is an advantage.
Experience with bill validators, ticket printers, jackpot systems, card readers, and other gaming peripherals is an advantage.
Ability to perform firmware/software installation and troubleshooting.
Ability to read basic wiring diagrams, technical manuals, and equipment documentation.

3. Qualifications & Experience

Certificate, Diploma, or equivalent qualification in Electrical, Electronics, IT, Mechatronics, or a related field.
Fresh graduates with a strong technical background may be considered.
1–3 years of field service or technical support experience is preferred.
Experience in gaming/casino equipment, amusement machines, POS systems, or similar technical equipment is an advantage.

4. Personal Requirements

Strong troubleshooting and problem-solving skills.
Able to work independently and as part of a technical team.
Willing to travel extensively and work at customer sites.
Willing to work overtime, weekends, public holidays, or night shifts when required.
Good communication and reporting skills.
Responsible, disciplined, and customer-service oriented.
Able to work under pressure and meet project deadlines.
Possess a valid driving licence.
Able to assist in lifting and moving bulky equipment weighing 30kgs or more with designated assistance.

5. Additional Advantages