Finance Operations Executive

We are looking for a detail-oriented and analytical Finance Operations & Reconciliation Executive to join our team. This role focuses on monitoring online transactions, reconciling payment records, identifying discrepancies and ensuring the accuracy of financial data across multiple platforms.

You will take ownership of existing transaction trackers, review system-generated reports and work closely with internal teams, external service providers and the outsourced accountant to ensure transactions are properly recorded and accounted for.

This is a hands-on role for someone who enjoys working with data, solving problems and improving processes to support business growth.

Key Responsibilities

1. Transaction Reconciliation & Monitoring

• Reconcile transactions across online platforms, internal systems, payment providers and bank settlement records.
• Ensure customer orders, payments, refunds and cancellations are properly recorded and tracked.
• Investigate discrepancies such as missing transactions, payment differences, duplicate charges and outstanding settlements.
• Monitor incomplete, failed or outstanding transactions and follow up on unresolved items.
• Identify potential revenue losses, incorrect charges and unusual transaction patterns.

2. Data Analysis & Reporting

• Review system-generated reports to ensure data is complete and accurate.
• Perform checks on transaction volumes, payment amounts, processing fees and profit margins.
• Compare data from different sources to identify inconsistencies and unusual fluctuations.
• Prepare regular reports highlighting reconciliation differences, outstanding items and potential financial risks.
• Investigate the root causes of discrepancies and recommend practical solutions.

3. Tracker Management & Process Improvement

• Maintain and improve existing transaction trackers and reconciliation schedules.
• Use Microsoft Excel to organise, analyse and reconcile large volumes of data.
• Develop better tracking methods, reporting tools and control procedures to improve efficiency and accuracy.
• Explore opportunities to automate repetitive tasks using Power Query or other suitable tools.
• Maintain proper documentation and supporting records for reconciliation activities.

4. Financial Operations Support

• Monitor daily collections, payment settlements, service provider charges and outstanding balances.
• Verify transaction-related fees, commissions and other deductions.
• Track prepaid balances or deposits with service providers, where applicable.
• Prepare reconciliation summaries and supporting schedules for month-end closing.
• Work with the outsourced accountant and relevant teams to resolve financial discrepancies and ensure accurate reporting.

Job Requirements

• Minimum 3 years of relevant experience in finance operations, transaction reconciliation, payment operations, e-commerce or a similar field.
• Strong Microsoft Excel skills, including Pivot Tables, XLOOKUP, SUMIFS and data reconciliation.
• Experience handling large volumes of data and reconciling information from multiple sources.
• Good analytical and problem-solving skills, with the ability to identify discrepancies and investigate their root causes.
• Experience maintaining trackers, preparing reports and improving work processes.
• Familiarity with Power Query, data automation or business intelligence tools will be an advantage.
• Basic understanding of accounting principles and financial reporting.
• Detail-oriented, proactive, resourceful and able to work independently.

What We're Looking For

We welcome candidates who enjoy working with numbers and data, have a strong eye for detail and are comfortable investigating issues rather than simply relying on system-generated reports.

If you are someone who takes ownership of your work, enjoys solving problems and is keen to improve operational processes, we'd love to hear from you.