- Attractive remuneration package
- Be part of a globally recognized organisation
About Our Client
We are seeking a dynamic and experienced professional to join our Accounting Shared Service Center as a Tower Lead. The Tower Lead will play a pivotal role in overseeing a specific functional area within the accounting department, ensuring efficient operations, adherence to service level agreements (SLAs), and high-quality service delivery. The ideal candidate will have strong leadership skills, extensive knowledge of accounting processes, and a track record of driving process improvements in a shared service environment.
Job Description
- Lead and manage a team of Team Leads and accounting professionals responsible for a specific tower or functional area within the shared service center, such as accounts payable, accounts receivable, general ledger, or financial reporting.
- Develop and implement standardized processes, procedures, and performance metrics for the assigned tower, ensuring alignment with organizational goals and objectives.
- Oversee day-to-day operations of the tower, including workload management, task assignment, and resolution of escalated issues, to ensure timely and accurate processing of transactions.
- Monitor key performance indicators (KPIs) and SLAs for the tower, analyzing performance trends, identifying areas for improvement, and implementing corrective actions as needed.
- Collaborate with cross-functional teams, including finance, IT, and operations, to streamline processes, leverage technology solutions, and optimize service delivery within the tower.
- Serve as the primary point of contact for internal stakeholders and external clients regarding tower-specific inquiries, escalations, and service requests.
- Provide leadership, guidance, and coaching to team members, fostering a culture of accountability, collaboration, and continuous improvement.
The Successful Applicant
- Bachelor's degree in accounting, finance, or related field;
- 7-9 years of progressive experience in accounting, with at least 2 years in a leadership or supervisory role within a shared service center or similar environment.
- Extensive knowledge of accounting principles, processes, and systems, with a strong understanding of the assigned tower's functional area (e.g., accounts payable, accounts receivable, etc.).
- Proven track record of driving process improvements, optimizing service delivery, and achieving performance targets within a shared service environment.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
- Strong analytical and problem-solving abilities, with the capacity to analyze complex issues, identify root causes, and develop effective solutions.
What's on Offer
- Attractive remuneration package
- Be part of a globally recognized organisation
- Enhance your SSC skills
Contact: Sara Afzal
Quote job ref: JN-012025-6628517
