Job Description
Roles & Responsibilities:
- Liaising with Transfer Agent (TA) or Fund Management companies (FMC) for the contract note, statement, payment and other Trailer Fees & Platform Fees related queries on behalf of the clients of EUROCLEAR FUNDSPLACE.
- Responsible for transaction commissions processing, reconciliation follow up, payments and reporting for Trailer Fees & Platform Fees.
- Setup of Trailer Fees & Platform Fees agreement, calculation, reporting, payment, cash investigation using the main in-house system (Rebates Processing Client)
- To maintain a strong data integrity within internal systems through validation and reconciliation between source data from TA/FMC, counterparts, and business service applications.
- To provide high quality service experience, answering enquiries and resolving problems with the TAs or FMCs.
- Seek operational improvements where possible, to facilitate take-on of additional activities through automation of existing activities.
- Identify and challenge non-standard/exception-based processes to ensure a thorough risk assessment has been completed with corresponding controls in place prior to implementation
- Participate in project(s) and conduct User Acceptance Testing (UAT) as required
- Partner with various internal teams within EUROCLEAR FUNDSPLACE and business stakeholders to develop effective solutions and continually looking for ways to innovate to expand our service capabilities
- Ensure all the activities are completed and delivered within agreed time frames and to uphold a high-quality standard.
- Other ad-hoc tasks when assigned.
What You Will Gain
- Deep knowledge of investment funds, their structure, documentation, and market specifics.
- A strong foundation for future roles in product, operations, risk, client services, or market expertise.
- Exposure to multiple internal teams, allowing you to expand your network and visibility.
- Opportunities to contribute to process improvements, SOP redesigns, and operational innovation.
- A supportive team environment where learning, sharing and autonomy are part of the culture.
Required Qualifications
- 1-3 years of industry experience related to financial services operations with understanding of investment operations and operational excellence.
- Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.
- Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.
- Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.
- Detail oriented, excellent accuracy skills and good understanding in Trading & Market terms.
What We Offer
- You'll benefit from a structured onboarding and continuous learning opportunities to grow your expertise in investment funds,
- You'll have opportunities to shape processes, not only execute them,
- Team collaboration across different locations (Paris, Belgium, Singapore & Kuala Lumpur),
- Supportive leadership.
- Knowledge-sharing culture.
Requirements
- 2-3 years of industry experience related to financial services operations with understanding of investment operations and operational excellence.
- Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages (French) is preferred.
- Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.
- Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.
- Detail oriented, excellent accuracy skills and good understanding in mutual fund and hedge fund are strongly recommended.
Working hours: 3.00pm – 12.00am / 4.00pm – 01.00am Malaysia time
