FinOps SME

About Us:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer experiences are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with Scale @ Speed as our guiding principle.

About the role:

JOB_ROLE: FinOps SME

DOMAIN: Automation | SPECIALIZATION: FinOps SME

Typically 5–7+ years relevant experience (Lead Engineer)

1. Role Summary

The Data Center Engineer is accountable for end-to-end delivery and/or operational ownership of FinOps SME within the INFRA tower. The role ensures stability, security, compliance, and continuous improvement to meet agreed SLAs/OLAs and business outcomes.

2. Band Expectations

• Leads domain operations and complex troubleshooting; drives automation/standardization; mentors engineers; owns KPIs and RCA quality.
• Approves technical approach within domain; leads problem management and improvement roadmap.

3. Scope of Responsibilities

• BAU operations: monitoring, incident/request handling, service restoration and fulfilment.
• Planned maintenance: patching, upgrades, lifecycle activities, configuration control.
• Process adherence: incident/problem/change/release and audit evidence.
• Continuous improvement: automation, standardization, knowledge management and cost optimization.
• Stakeholder management across infra, security, apps, vendors, and governance forums.

4. Key Responsibilities (Detailed)

• Act as FinOps SME for data center / hybrid cloud cost management: establish cost visibility, allocation, and optimization practices.
• Define tagging/chargeback/showback model and governance; implement budget controls, forecasting, and anomaly detection.
• Drive optimization: rightsizing, reservations/savings plans, storage tiering, license optimization, and decommission governance.
• Develop dashboards and executive reporting for cost, usage, and savings; partner with Finance and Cloud teams.
• Establish FinOps operating cadence: monthly reviews, action tracking, and continuous improvement pipeline.
• Enable automation for cost controls and policy enforcement in provisioning workflows.

5. ITIL / Governance Responsibilities

• Incident: triage, escalation, communications and SLA adherence.
• Problem: trend analysis, RCA/PIR, corrective and preventive actions.
• Change/Release: risk assessment, approvals, implementation/backout plans and post-implementation review.
• Configuration: CMDB/asset updates, documentation and verification.
• Security: access governance, vulnerability remediation support, compliance evidence.

6. Required Technical Skills

• FinOps frameworks and cloud billing models (Azure/AWS)
• Cost management tools (Azure Cost Management, AWS Cost Explorer/Cur)
• Data analysis (Excel/PowerBI) and reporting
• Automation/scripting for cost controls
• Strong stakeholder management

7. Key Deliverables

• Monthly cost governance pack (budget vs actual, forecast, savings)
• Optimization backlog and benefits tracking
• Chargeback/showback reports and tagging compliance reports
• Cost anomaly alerts and runbooks
• Policies/guardrails for cost control

8. KPIs / Success Measures

• Cost savings realized vs target
• Forecast accuracy
• Tagging compliance rate
• Reduction in idle/underutilized resources
• Timely delivery of governance reports

9. Key Stakeholders / Interfaces

• Service Desk / NOC / SOC
• Infrastructure towers (compute, network, storage, security)
• Application owners / DevOps / product teams
• Vendors/OEMs and managed service partners
• Governance (SIAM/ITSM) and Compliance

10. Shift / On-call Model

As per operational roster, may require shift/on-call support and participation in planned maintenance and major incident bridges.

11. Qualifications & Preferred Certifications

• Bachelor's degree in IT/Engineering or equivalent experience.
• ITIL Foundation (preferred).
• Role-specific certifications preferred (AWS/Azure, VMware VCP/VCAP, database vendor certs, backup/storage certs, FinOps, etc.).

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.