Fitness Manager

The Fitness Retention Manager is responsible for the organisation, management, administration, and supervision of all aspects of the Fitness Department, especially the Personal Training and Retention activities.

Responsibilities include but are not limited to the following: coaching, training, scheduling, supervising, evaluating, monitoring, and completing payroll for the fitness department and timely submission of performance reports. Updating, monitoring, tracking, and service calls for New Join Members.

Job Description and Responsibilities:

Fitness Operations

1. Drive completion and conversion of the team induction sessions to new members
2. Meet every member joining the club and book them with a coach
3. Lead and drive PT revenue of the team through the coaching session
4. Drive and manage the Team's productivity in terms of PT conduction
5. Ensure every member receives their Fitness Reassessment
6. Ensure the Gym Floor is correctly covered with coaches actively assisting members; the gym floor should be tidy and safe at all times
7. Check equipment and report it immediately if the equipment needs to be repaired

Retention Activities

1. Led and re-engaged with at-risk members, especially the high-risk members..
2. Invite and add all members to the Members Forum
3. Lead and manage the Members Forum and ensure regular posting of Organic content for both Forum and Page
4. Spearhead fitness activities and challenges in the club
5. Prepare and coordinate a competitive GX timetable
6. Performance management and checking the quality of GX Classes
7. Designing and executing sales and marketing initiatives

Managerial Responsibilities

1. Regularly conduct in-club training for the team
2. Goal set team members on achieving their target
3. Prepare and update management reports
4. Conduct regular performance evaluations with the team
5. Facilitate performance improvement plan for struggling coaches
6. Recruitment of new coaches when the need arises

Job Requirements and Qualifications:

• Excellent leadership, management, organizational, and sales skills
• Excellent customer service and promotional skills; energetic, enthusiastic, and motivational
• Ability to resolve conflicts in a professional, tactful manner
• Must have at least 2 years experience in a leadership position (Fitness Manager, Senior Personal Trainer, etc.)
• Must have first aid certification, Current CPR/AED certification, and any fitness-related certification
• Bachelor's Degree in any medical-related field (Physical Therapy, Sports Science, Physical Education degrees are preferred)
• Professional certifications
• Able to navigate mobile and online resources (mobile, social media, Google, etc.)
• Can work in a sales-driven environment.