Fleet Operations Lead (Ayutthaya)
Job Description
Job Description:
- Lead and supervise Team Leads, Control Tower, and Ground Outbound teams, ensuring clear responsibilities, adequate shift coverage, and consistent execution across all 3 SOCs.
- Oversee daily truck allocation, driver rosters, and workforce planning to fulfill planned trips and maximize fleet utilization and truck turns.
- Review route assignments and timetables against actual truck availability, driver attendance, and operating constraints coordinate necessary adjustments with planning teams.
- Ensure effective trip assignment, vehicle key control, dispatch readiness, and handovers between Control Tower and Ground Outbound teams.
- Monitor trip execution, route compliance, and on-time arrival ensure operational deviations are identified and addressed promptly.
- Lead the resolution and escalation of driver absences, delays, breakdowns, unfulfilled trips, and other disruptions coordinate recovery actions with relevant stakeholders.
- Coordinate with planning, hub and SOC operations, fleet maintenance, and other support teams to resolve cross-site issues and maintain service continuity.
- Establish and enforce standard operating procedures, monitoring routines, escalation protocols, and shift handover requirements.
- Review operational KPIs, analyze recurring performance gaps, and drive corrective actions with clear owners and timelines.
- Coach team members, manage team performance, and communicate new policies to ensure consistent understanding and implementation.
- Provide performance updates, operational risks, and improvement recommendations to the Assistant Manager, Own Fleet Operations Lead.
Requirements:
- Bachelor's degree in Logistics, Supply Chain Management, Transport Management, or a related field required
- Proficient with Microsoft Excel (data tracking, reporting)
- Experience in fleet operations, logistics, transportation or maintenance is a strong plus
- Analytical thinking and problem-solving skills to optimize schedule and manage exceptions.
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