Job Description
Regional Customer Engineering (CE) covers customer engineering service in different areas such as network design / deployment / integration / transformation, solution testing / verification, technical support, account support, operations, maintenance, and technical knowledge transfer. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
How You Will Contribute And What You Will Learn
- Implement and manage team in assigned project to cover the agreed scope of work in cost and aligned with project plan.
- Interpret critical internal / external business issues and proactively pursue mitigations / solutions with innovation to reinforce competitive advantage of FN portfolios in the field.
- Work with internal stake holders, like project delivery team, cluster CE team and business team closely to align execution plan.
- Lead team or projects with considerable resource requirements, risk, and complexity, handles day-to-day staff management issues, including resource management and allocation of work.
- Act as a senior subject matter expert, in many organisational units senior internal expert who serves as best practice / quality resource and is an acknowledged authority both within and outside own organisational unit to influence for the improvement.
- Provides engineering support for presales activities, as well as resource arrangement, escalation, accountable for teams execution of end-to-end engineering processes
- Build team's competence on new product and technical skills needed for project delivery
Key Skills And Experience
- Recognized Senior Expert in fiber broadband professional area with deep insights both theory and practice expertise across technical areas.
- Typically requires >15 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.
- Product R&D lead or Lead Engineering background will be preferred
- Ability to apply research and creative thinking to solve complex or uncommon problems.
- Demonstrated capability to develop and implement innovative approaches and operational guidelines.
- Proven ability to foster an environment that encourages innovation and continuous improvement.
- Willingness to step beyond comfort zones to deliver business value in dynamic environments
- Strong negotiation and influencing skills to align internal and external stakeholders with differing objectives.
- Excellent communication skills to effectively engage with teams and leadership (internal and external).
- Ability to create and sustain a collaborative, engaging, and inspiring working environment.
