Forwarding Senior Manager

Job Summary:-

We are seeking a highly experienced and forward-thinking Forwarding Senior Manager to lead our

freight forwarding department. The ideal candidate will bridge the gap between traditional logistics

and modern technology by introducing Artificial Intelligence (AI) to optimize supply chain operations.

You will oversee end-to-end forwarding processes, ensure strict customs compliance, and drive

operational efficiency. Success in this role requires a strong demonstration of operational

improvement, strategic planning, task management, and team collaboration, alongside the ability to

effectively report and communicate with Heads of Departments (HODs).

Key Responsibilities & Prioritized Capabilities:

1. Operational Improvement

AI & Technology Integration: Champion the adoption of IT and AI solutions-such as predictive

analytics, automated document processing, and AI-driven route optimization-to streamline

operations and eliminate bottlenecks.

Process Optimization: Continuously evaluate and refine daily freight forwarding operations

(Air, Sea, and Land) to ensure seamless, cost-effective, and timely delivery of cargo.

2. Strategic Planning

Data-Driven Strategy: Generate performance reports utilizing advanced IT tools to formulate

long-term logistics strategies.

Strategically build and maintain robust relationships with shipping lines, airlines, transporters,

and international agents.

Executive Reporting: Effectively report and communicate strategic recommendations,

department metrics, and margin improvement plans to HODs and senior management.

3. Task & Compliance Management

End-to-End Oversight: Manage and execute the day-to-day workflow of the forwarding

department, prioritizing tasks to meet tight shipping deadlines and operational KPIs.

Customs Compliance: Leverage deep knowledge of Malaysian customs regulations to ensure

100% compliance across all clearance processes, proactively managing tasks to avoid delays or

penalties.

License Management & Renewal: Oversee the timely renewal of customs and freight

forwarding licenses, utilizing proven experience to maintain uninterrupted and fully licensed

operations.

4. Team Collaboration

Leadership & Mentorship: Manage, train, and mentor the forwarding team, fostering a culture

of continuous improvement, high performance, and technological adaptation.

Cross-Functional Alignment: Work collaboratively with internal teams, external partners, and

HODs to ensure departmental goals align with the broader company vision.

MUST TO HAVE:

A minimum of 15 years of experience in forwarding management, including at least 10 years of direct freight forwarding operations experience, or an equivalent track record of concrete, high-impact achievements in a similar leadership capacity.

Strong hands-on experience in sea freight forwarding is highly preferred, as approximately 80% of the role's workload will be related to sea freight. Candidates should have a solid understanding of customs regulations, declarations, and K1-K8 documentation and procedures.

Strong interest and understanding of AI/IT applications.

Comprehensive understanding of international trade, Incoterms, port operations, customs regulations, and global freight forwarding protocols.